Thank you for your feedback

As many of you know, we regularly ask for your feedback about your parts, service or rental experience in the form of telephone surveys to help us understand if we are providing a good experience for you and to see how fast we’re improving. A strong majority of you consistently give us very positive feedback, which reinforces for us that we are doing many things very well. We treasure those pats on the back, so keep them coming. As much as we appreciate positive feedback, we also value the feedback that tells us how we can get better. Some of you have also given [read more…]